Simplify your life with the West Pointe Bank MasterCard® Debit Card
A debit card from West Pointe Bank can make your life easier. Use your MasterCard® Debit Card to pay for purchases at millions of locations where MasterCard® is accepted. Get cash at thousands of ATM locations where MasterCard® is accepted.
Shazam® FICO® Falcon® Fraud Manager
Fraud strikes people of all ages. West Pointe Bank is helping you fight fraud with FICO® Falcon® Fraud Manager one transaction at a time. Each time you use your debit card, we're monitoring the transaction with Falcon, keeping you and your money secure. Each purchase strengthens the memory and in turn, makes decisions on which transactions are likely to be fraudulent. If a suspicious transaction is detected on your debit card, a Shazam® fraud specialist will call you on our behalf from (866) 508-2693. They will not ask for any personal information. If you confirm the transaction is fraudulent, Falcon's real-time response capabilities allow us to quickly respond to suspicious transactions and avoid additional losses.
Text alerts from FICO® Falcon® Fraud Manager are now active!
Keeping your account safe and secure is our highest priority. We have added Text Fraud Alerts as part of our debit card protection program through Shazam.
What does this mean for you? You just have to make sure you have your cell phone number up to date with us! Also, make sure to save the following numbers to your contacts so you don't miss any alerts!
Text message alerts from: 72718
Automated phone calls from: 855-219-5399
Shazam® BOLT$™ is a mobile app that provides fraud protection for your peace of mind. You can automatically receive 24/7 email alerts on your smartphone, tablet or home computer whenever a debit card purchase is made where your card is not present, such as telephone or internet orders. You can also be notified when potentially fraudulent activity occurs, such as purchases for large amounts or transactions in foreign countries. When you receive an alert, you simply check the transaction. If the purchase isn't valid, call us right away and we'll put a stop to the fraud. It's like having a high-tech early warning system at your disposal every minute of every day.
Getting started is easy. Download the app, set your preferences, and start keeping tabs on your account. The instructions are on screen, and we're always glad to help if you have any questions! Just download Shazam® BOLT$™ mobile app today on the Apple® App Store or Google Play™.
Don’t forget to let us know when you’re traveling
Traveling soon? Please call us at (920) 232-2260 prior to your departure to avoid a disruption of your debit card service.
Lost or Stolen Debit Card? Let’s shut it down.
Report your lost or stolen MasterCard® Debit Card by calling us at (920) 232-2260 during normal business hours or Shazam® toll free at (800) 383-8000 anytime, day or night.